FAQ

What are your opening hours?

  • We are 24/7 - membership must be purchased during staffed hours
  • Staffed hours: Mon-Friday, 9:30 AM-6:30 PM
  • Weekends are open to 24/7 members only

Do you direct bill insurance companies?

Yes! We direct bill for physiotherapy, occupational therapy and massage therapy to most extended health insurances. The eligible amount will be paid directly to the clinic and if there’s a remainder amount, you will be responsible. If we are unable to directly bill your insurance provider for any reason, you will be provided with a detailed invoice that you can submit to your provider for reimbursement.

Some of the insurance providers we direct bill are:
ICBC, MSP, WorkSafeBC, Pacific Blue Cross, Sunlife, Manulife, Greenshield, Desjardins.